Refund policy

Our 30 Day Return and Exchange Window

At Pinoy Asian Market, we want you to feel comfortable with your purchase. You may request a return or exchange within 30 days after receiving your order. Please contact us within that period and include your order number and the reason for your request.

Eligible Returns and Exchanges

We accept eligible items that are damaged or defective on arrival, incorrect, or different from the item ordered. For example, please contact us if a bathroom organizer arrives cracked or you receive the wrong kitchen utensil. We also accept returns or exchanges if an eligible item does not meet your needs, such as a storage basket that does not fit your space.

For a change-of-mind return or exchange, items must be unused, unwashed, and in their original condition, with any included parts, labels, and original packaging. Please provide your order confirmation or another proof of purchase. For damaged, defective, or incorrect items, contact us before sending the item back; photos of the item and packaging can help us resolve the issue.

Items That Cannot Be Returned

For hygiene reasons, used bathroom and cleaning items, such as a used toilet brush or cleaning cloth, cannot be returned for a change of mind. Items marked final sale at the time of purchase and gift cards are also not eligible for change-of-mind returns. These limitations do not affect remedies required by applicable law or requests concerning items that arrive damaged, defective, or incorrect.

How to Return an Item

  1. Within 30 days of delivery, email info@pinoyasianmarkets.com with your order number, the item, and the reason for the return. Include photos if the item is damaged, defective, or incorrect.
  2. We will review your request and send return instructions, including any applicable shipping arrangements. Please contact us before sending the item.
  3. Pack the item securely with its parts and proof of purchase. Send approved returns to:
    Pinoy Asian Market
    520 S 11th St
    Beaumont, TX 77701
  4. Keep your shipping receipt and tracking number until your return has been processed. We will inspect the item after it arrives and notify you of the outcome.

How to Exchange an Item

  1. Contact us within 30 days of delivery with your order number, the item you wish to exchange, and the replacement you would like. For damage, a defect, or an incorrect item, please include photos when possible.
  2. We will check availability and provide instructions for returning the original item to the address above. Exchanges are subject to availability; if a replacement is unavailable, we will discuss a refund or another suitable option with you.
  3. Once we receive and inspect the returned item, we will arrange the replacement. If the replacement has a different price, we will explain any price difference before completing the exchange.

Return and Exchange Shipping Costs

If an item arrives damaged, defective, or incorrect, we will cover the reasonable return shipping cost and the shipping cost of an approved replacement. Please contact us before returning it so we can arrange or authorize shipping. For all approved returns and exchanges, including change-of-mind requests, we provide a free downloadable return label. We cover the outbound shipping cost for an approved replacement sent within the United States. We do not charge a restocking fee.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be processed within 5 business days to the original payment method. Once processed, funds typically appear within 5–10 business days; the exact timing depends on your card issuer or bank. If the refund has not appeared after that period, please check with your payment provider and then contact us.

Order Cancellation

If you wish to cancel before your order has shipped, please contact us immediately. If we can confirm that the order has not shipped, we will cancel it and issue a full refund to your original payment method without an additional handling fee. Once your order has shipped, it can no longer be cancelled; please follow our returns and refunds process after delivery.

Contact Us

Store Name: Pinoy Asian Market
Address: 520 S 11th St, Beaumont, TX 77701
Phone: +14098332626
Email: info@pinoyasianmarkets.com
Opening Hours:
Monday to Sunday: 10 AM–7 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.